Terms of service

Welcome to UndrSkin. These Terms of Service govern your access to and use of www.undrskin.in and all purchases made through our website. By accessing, browsing, or placing an order on this website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue use of this website.

1. Eligibility

You must be at least 18 years of age or access this website under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided by you is true, accurate and complete.

2. Products & Availability

We strive to ensure that all product descriptions, specifications, colours and pricing displayed on our website are accurate.

However:

Product colours may vary slightly depending on your screen settings.
Minor variations in packaging, stitching, labels or product finish may occur as part of continuous product improvements.
Product availability is subject to stock availability.

UndrSkin reserves the right to discontinue, modify or limit quantities of any product without prior notice.

3. Pricing

All prices displayed are in Indian Rupees (INR) and include applicable GST unless stated otherwise.

Prices and promotional offers may change without prior notice.

If an order is placed due to a technical error, pricing mistake or incorrect inventory display, UndrSkin reserves the right to cancel the order and issue a full refund.

4. Orders

All orders are subject to acceptance and verification.

UndrSkin reserves the right to cancel or refuse any order for reasons including but not limited to:

Product unavailable
Pricing error
Payment verification failure
Incorrect customer information
Suspected fraudulent activity
Misuse of promotional offers
Bulk purchases intended for resale

For security purposes, certain orders may require additional verification before dispatch.

If a prepaid order is cancelled by UndrSkin, the full amount paid will be refunded to the original payment method.

5. Shipping & Delivery

Orders are processed within the timelines mentioned in our Shipping Policy.

Delivery dates displayed on the website are estimated and are not guaranteed.

UndrSkin shall not be liable for delays caused by:

Courier partner delays
Weather conditions
Public holidays
Government restrictions
Natural disasters
Events beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Ownership and risk of loss pass to the customer upon successful delivery.

6. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Due to hygiene and safety considerations, intimate wear products cannot be returned or exchanged after delivery unless:

A wrong item was delivered.
The product is damaged.
The product has a manufacturing defect.

Products returned without original tags, packaging or hygiene seals (where applicable) will not qualify for replacement or refund unless the product was delivered defective.

7. Customer Responsibilities

You agree to:

Provide accurate personal and delivery information.
Maintain confidentiality of your account credentials.
Notify us immediately of any unauthorized use of your account.

You are responsible for all activities conducted through your account until such unauthorized use is reported to us.

8. Intellectual Property

All content available on this website, including but not limited to:

UndrSkin logo
Brand name
Product designs
Product photographs
Videos
Icons
Graphics
Packaging artwork
Website design
Text
Product descriptions

is the exclusive intellectual property of UndrSkin and is protected under applicable copyright, trademark and intellectual property laws.

No content may be copied, reproduced, modified, distributed or commercially exploited without prior written consent from UndrSkin.

9. Acceptable Use

You agree not to:

Use this website for unlawful purposes.
Upload harmful software or malicious code.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Misrepresent your identity.
Engage in fraudulent transactions.
Misuse promotional campaigns or discount codes.

Violation of these Terms may result in cancellation of orders, suspension of accounts and legal action where applicable.

10. Customer Reviews & User Content

If you voluntarily submit reviews, photographs, testimonials or other content to UndrSkin, you grant UndrSkin a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, edit and display such content for marketing, promotional or business purposes.

You confirm that:

The content belongs to you or you have permission to use it.
The content does not violate any law or third-party rights.

UndrSkin reserves the right to remove any content that is misleading, offensive, defamatory or unlawful.

11. Promotional Offers

Coupons, promotional codes and offers:

Cannot be combined unless specifically mentioned.
Cannot be applied after an order has been placed.
Have no cash value.
May be modified, suspended or withdrawn without prior notice.
May be restricted to selected products or customers.

Orders found to misuse promotions may be cancelled.

12. Credit Issue

Where UndrSkin issues Credit instead of a refund:

It is valid for 6 months from the date of issue.
It is non-transferable.
It cannot be exchanged for cash.
It can only be redeemed on www.undrskin.in.

13. Fraud Prevention

To protect customers and prevent fraudulent transactions, UndrSkin reserves the right to:

Verify customer identity.
Verify payment details.
Contact customers before dispatch.
Cancel suspicious orders.
Restrict future purchases from accounts associated with fraudulent activity.

These measures are intended to protect both customers and the integrity of our platform.

14. Communication Consent

By placing an order or creating an account, you consent to receive transactional communications relating to your order via email, SMS, WhatsApp or phone calls.

With your consent, UndrSkin may also send promotional communications. You may unsubscribe from marketing communications at any time.

15. Disclaimer

This website and all content are provided on an "as is" and "as available" basis.

While we make reasonable efforts to maintain accurate information, we do not guarantee that:

The website will always be uninterrupted.
The website will always be error-free.
All information will always remain current.

To the maximum extent permitted under applicable law, all implied warranties are excluded.

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

16. Limitation of Liability

To the fullest extent permitted by law, UndrSkin shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from the use of this website or products purchased through it.

Our total liability for any claim relating to an order shall not exceed the purchase value of that order.

17. Force Majeure

UndrSkin shall not be responsible for any delay or failure to perform obligations resulting from events beyond its reasonable control, including but not limited to:

Natural disasters
Fire
Flood
Pandemic
Government restrictions
Labour disputes
Supply chain disruptions
Transportation failures
Internet outages
Acts of God

18. Changes to these Terms

UndrSkin reserves the right to update these Terms of Service at any time.

Revised Terms become effective immediately upon publication on this website.

Continued use of the website after such changes constitutes your acceptance of the updated Terms.

19. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.